Return Policy:

General:

Screen Printing Services goes to great lengths to ensure that all orders are filled accurately, on time and are of the highest quality. We, after all, are human and make mistakes. It is how we handle our mistakes that will earn your trust.

We accept returns and will refund payment if you are disappointed by our merchandise because:

The items themselves are materially flawed, if we supplied the material.
The quality of the printing is below a reasonable range of expectations.
The design of the final product is materially different from the final design submitted and approved by the customer prior to printing.

Please call and speak to a customer service representative for return and refund information. We cannot accept returns without a Return Authorization number.

SPS Return Policy

Here at Screen Printing Services, we take pride in providing you -- our customer -- with exactly what you want. Because we stand behind our work, we are happy to offer a money back guarantee.

Possible Reasons for Return

Due to the nature of custom screenprinting and embroidery, Screen Printing Services will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur:

The blank product is materially flawed (holes, tears, etc.),
you find the decoration quality (screenprinting, embroidery, etc.) is not of a commercially acceptable level, or
the design on the products you received is markedly different than the final online representation you approved.

Notice About Ink Colors

Please note that due to varying monitor settings, the colors represented on the online art approval may not match the actual ink or thread colors screenprinted or embroidered on your garments. Screen Printing Services is not responsible for variations between your monitor and the actual ink or thread colors. Samples of both ink and thread colors are available upon request.

Garment Sizing

Garment sizing can vary amongst manufacturers and styles. If you need sizing information, you may purchase a sample of a specific item by ordering one and please contact us for any questions regarding sizing. Screen Printing Services is not responsible for the purchase of incorrect sizes.

How to Request a Return

Return claims must be filed with the customer service department within 7 business days of receiving your order. All defective material must be returned in order to receive credit or replacements. Please call 877.987.8680 or email us at orders@screenprintservies.com to process your return.

Your Information:
We will not give out any information you submit at our site to any third parties except in compliance with a request of a law enforcement agency. Under no circumstances will your name, e-mail, phone number or address be sold to, or given to any other parties. We will never willfully sell, lease, or rent any of your or your business' personally identifiable information to any third party.

Collected Information:
Your personal information is collected through our contact forms only. This website currently has no applications or programs that gather information from your computer without your consent. Users are required to give us contact information (e.g., your name and email address) and demographic information (e.g., your zip code). Certain information, such as your email address, is collected in order to verify your identity and for use in our records. Information collected at this website is kept in our records only as long as is necessary to provide requested services to our clients.

Email Policy

It is our EMAIL POLICY that we never send any EMAIL from any Screenprintservices.com email address to solicit your business that is not directly related to our line of business. Unfortunately, EMAIL spoofing is rampant across the globe, and due to the popularity of our web site we sometimes see EMAIL bounced back to us from servers as undeliverable. This is a sign that someone has intentionally copied our email address and sent spam email directing people to some link or web site unrelated to Screenprintservices.com. It appears that the email is from us, but it's NOT, it has been spoofed. All such incidents are sent to our Webmaster and investigated accordingly. We do apologize for any inconvenience.

Summation:
If you have any questions about this return policy statement or the practices of this site, please contact us.